OK, you run a small business. But, do you have to think small? Or, do you have an ambitious growth plan?
If you want growth, make sure you have telephone system that will grow with your vision. For starters, you need to let your weight beat you and communicate as efficiently as your bigger rivals. And, must have the flexibility to adapt to changes and opportunities immediately.
So how does the telephone system do all that? It can if you use a hosted PBX.
Earn more on your capital
Hosted PBX is an alternative to having a PBX (Private Branch Exchange) in your office. The service provider manages the PBX in the data center and you access the service through a secure connection that runs over the Internet. All you need on your site is a router and a high-speed broadband connection.
Instead of spending your precious funds on telephone infrastructure or hiring technicians to run it, you pay an affordable monthly fee that covers its service and maintenance. Now you have the capital to invest in other important areas and access to great phone service.
Get advanced phone features
With PBX hosts onsite, you can take advantage of IP telephony services such as Voice over IP or Unified Communications which give your business a professional image.
With features like auto attendant that gives your callers a choice of departments, forwarding of ringing calls to a pre-set number to ensure customers can always reach a contact and services like Instant Messaging or chat, you can now offer the same phone perks as big companies.
Improve your agility
Flexibility is one of the biggest advantages of a hosted PBX for small businesses. You don’t have to rely on a fixed number of fixed lines to handle your phone traffic. As your business grows, you can increase or decrease the number of “virtual paths” on demand. No need to install a new physical phone line.
If you’re planning a major marketing campaign or hiring a new sales representative, for example, you can be sure that your phone system will handle it.
Introducing new customer service
You can use advanced mobile features and flexible capacities to introduce new business applications that offer a higher standard of service to your customers. For example, you can set up a virtual call center or technical help desk using a home-based worker. All they need is an internet connection and they can access the facilities available through the virtual PBX.
Collaborate with your partners
One way to accelerate growth is to collaborate with suppliers and other business partners. Hosted PBX services can support advanced collaboration tools such as web or video conferencing from your desktop, so you can drive projects together without spending time or money traveling.
Open a new site
If your growth plans include opening new branches in the country or abroad, a hosted PBX allows you to use the same phone service at a new site without further investment. They can communicate efficiently from day one with free cross-site calling, wherever they are.
Go for the growth
All of this adds up to a communications solution that will grow with your business. If you want to discuss how to integrate hosted PBX with your growth plans, BroadConnect Telecommunications has a lot of experience with small businesses and can offer advice and guidance.