Regardless of what you call it, a hosted PBX, hosted telephone system or IP-PBX, one thing is for sure – the profits for small and medium businesses are huge! If like most businesses, you’re fed up with the cost of ongoing upgrades, constant repairs, and endless maintenance needs of your legacy phone system, it may be time to consider using a cloud-based telephony, such as the BroadConnect hosted phone system.
Let’s explore top five benefits of a hosted PBX solution:
1). Cost reduction and budget optimization: A hosted PBX has less operating costs than a traditional PBX. These savings come in the form of reduced need for repairs, virtually no downtime requirements and minimal maintenance costs. Unlike legacy systems, hosted PBX systems are hosted and managed offsite by the solution provider.
Also, hosted solutions require little to no complex infrastructure or hardware setup, businesses only need a good quality, high-speed Internet connection.
2). Maximum flexibility and easy scalability: Using the power of VoIP technology, a managed PBX system is designed to not only integrate seamlessly with virtually any existing communications infrastructure, but also to adapt to business requirements.
Extensions and users can be added to or removed from the system without the requirement of interruption or downtime – in minutes, not days or even weeks as is the case with a traditional PBX.
3). No need for internal maintenance or technical staff: All ongoing maintenance and upgrades to the system are managed by the solution provider, at their location. This means that businesses no longer need to hire dedicated internal personnel or allocate time and money to do so.
Businesses using hosted PBX solutions report experiencing longer uptime as the phone system does not need to be shut down for system upgrades, repairs, or maintenance.
4). Improved reliability: True beauty a PBX hosts is that it almost never fails. A managed system reliably connects callers to businesses without lag, delays, or deviations in QoS. Provided your business has a high quality Internet connection and sufficient bandwidth, you can expect crystal clear reception every time.
In fact, currently IP telephony is known to have clarity and call quality that surpasses conventional PSTN telephones.
5). Unparalleled business continuity and disaster recovery: Previously, if a business became inaccessible or a flood, fire, storm or some other disaster resulted in a power line or telephone line being cut, business operations had to be halted until the problem was resolved. For some businesses, even small amounts of downtime can be crippling.
Not with hosted services. Like the others voip or IP power communications services, callers to businesses with managed PBXs can be routed directly to voicemail or another phone number or business location, meaning that business operations can continue even if employees are unable to enter the physical office location.